How to Choose The Best Hot Tub Dealer – 6 Things to Look For

Congratulations! You’ve decided you’re ready to take the plunge and buy a hot tub. Now all you have to do is find the perfect hot tub dealer to buy from…

But, how do you know which dealer is your best choice?

A hot tub is an investment, and where you buy it from will have a significant impact on your experience post-purchase.

When it comes down to it, you’re doing more than just buying a hot tub from them.

You’re partnering with them.

Finding the right hot tub dealer is just as important as selecting your spa, so you need to know what to look for prior to buying from them.

And we’re going to tell you how in this article.

Below, you’ll find everything you need to know to find a reliable, reputable hot tub dealer. You’ll learn why your hot tub dealer matters and the six essential things to consider when selecting your dealership.

Does it Matter Where I Buy My Hot Tub?

As mentioned above, when you buy your hot tub, you’re partnering with that dealer for the long haul.

What does that mean?

Essentially, your dealer will be by your side, supporting you and your hot tub over its entire lifetime.

A reliable hot tub dealer isn’t just there to make a profit off your purchase.

They should be prepared to support you for years to come, providing hot tub services, repair solutions, and general customer support whenever you need it.

And with a lifespan of 15 to 20 years, you’ll need them to be prepared to support you for a long time, so the dealer you choose is vital in making it easy to care for your hot tub for many years to come.

6 Factors to Consider When Choosing a Hot Tub Dealer

So how do you know if a hot tub dealer is reliable and worth partnering with?

Luckily, it’s not as difficult as you might think.

Considering the following six factors will help you determine if a hot tub dealer is right for you.

1. Experience

New businesses are popping up all the time, and while everyone has to start somewhere, when it comes to your hot tub dealership, their experience matters.

Generally speaking, the longer they’ve been in business, the better.

An established hot tub dealer shows you that they’ve done a good job taking care of their clients over the years.

This is especially promising if they’ve crossed that 20-year point where past buyers would be looking to reinvest.

Better yet, the longer they’ve been in the business, the more they know about the hot tubs they sell (and service!)

This not only means they’ll be better able to help you find the right hot tub, but they have years of first-hand experience diagnosing and repairing their hot tubs when issues arise.

Before settling on your hot tub dealer, head to their website and check their “about us” page.

This is a great way to learn about that specific dealer and find out how many years they’ve been serving their communities.

2. Quality of Products

Hot tubs have exploded in popularity since they first appeared, and there are lots of brands on the market to choose from.

Like anything, some offer higher quality products than others, and with such a long lifespan, you’ll want to ensure you’re investing in a top-quality spa.

Quality can be determined by a few factors, such as the:

Material of the shell
Jet design
Filtration system
Heater

While there are various other aspects that might influence the specific model you choose, these four factors are the ones that will help you determine if it’s a high-quality product.

3. Hot Tub Service and Support

This is one of the most important factors you should consider when choosing your hot tub dealer.

No matter how high the quality of your spa is, there’s going to come a time when you need support, and your dealer should have the services available to meet those needs.

If a dealer doesn’t offer hot tub services, you would need to outsource the work to a third party and hope they don’t do anything that would void the warranty on your spa.

Certainly not an ideal situation.

Hot tub dealers that offer a robust range of hot tub services prioritize the needs of their existing customers and also have extensive knowledge of the warranties, ensuring any repairs they do won’t void it.

At the bare minimum, diagnostics and repairs are vital for your dealership to offer, but many dealers will include various other services that take into consideration the unique needs of their customers, such as:

Routine inspections
Troubleshooting
Phone support
Water changes

Before deciding on your hot tub dealer, verify the services they offer by checking the service page on their website, or call them directly and ask what services they provide after purchase.

4. Pricing and Financing Options with Approved Credit

If you’re like many other people on the hunt for a hot tub, you’ve got a budget in mind that you’re trying to stick to.

Not all hot tub dealers include prices on their site, which can make it difficult to know what options would be within your price range or even if they have a model that would fit your needs and your budget.

Price transparency is important, and it makes the work of finding potential hot tubs much easier.

Furthermore, with hot tubs being an investment, it’s important to partner with a dealership that offers financing options.

This shows your dealer is aware that everyone’s financial situation is different, and they want to ensure anyone can get the hot tub that meets their needs, not just settle for one they can pay for upfront.

5. Location and Showroom

Where a dealer is located is another important factor.

Not only is this important for actually getting your hot tub, but it also ensures you’re within their service range.

As you search for the right dealership, you’ll want to research the ones in your local area and verify they serve your community.

This will ensure delivery will be seamless and that it’ll be simple for you to receive support when you need it.

6. Reputation

Finally, the last thing that can help you find a reputable, reliable hot tub dealer is their reputation online.

While their website is sure to offer up some glowing testimonials, you’ll also want to review the ones on their Google business profile.

This is a great place to start and can help give you a better understanding of how they treat their customers.

Better yet, it’ll let you see how they respond to the people who have left reviews.

A dealership’s reviews will never be perfect, and there will always be negative reviews to be found, but there are valuable insights you can gain from both positive and negative feedback.

Your Hot Tub Dealer Matters

When it comes time to finally invest in your new hot tub, finding the right dealership is an essential part of your experience.

With so many hot tub dealers, considering their years of experience, product quality, service options, pricing, location, and reputation can help ensure you find one thats both reputable and reliable.

This will ensure your hot tub dealer has the knowledge and services to support you long after your spa is installed and shows they value your experience from the very beginning and long after installation.